To establish the policy and procedure of JWR with regard to complaints and comments from our service users and other stakeholders and how these will be used to improve the range and quality of services. The aim is to make it easier for individuals and organisations coming into contact with our charity to provide feedback, including complaints, and to ensure they will be dealt with effectively and efficiently. Anyone submitting comments or complaints will be advised as to how their feedback will be handled and will be communicated with regularly.
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