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Complaints & Comments Policy

To establish the policy and procedure of JWR with regard to complaints and comments from our service users and other stakeholders and how these will be used to improve the range and quality of services. The aim is to make it easier for individuals and organisations coming into contact with our charity to provide feedback, including complaints, and to ensure they will be dealt with effectively and efficiently. Anyone submitting comments or complaints will be advised as to how their feedback will be handled and will be communicated with regularly. 

Complaints & Comments Policy

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Domestic Violence is any form of physical, emotional, sexual or financial abuse which is used to gain power and control over the other person in an intimate relationship.

Women often say emotional abuse is worse than physical abuse as it leaves no visible scars, is difficult to prove and can be very damaging.

Children living with domestic violence can also suffer in a variety of ways; either by witnessing violence itself, by being used as emotional pawns or indirectly by the stress suffered by their mother.


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